Referral Terms

1. What the program is

You can invite people to ACEB with a personal referral link. If someone registers through your link and then places a qualifying order, you receive a reward as ACEB store credit, held on your account balance in euro.

1. A referral reward is credit that can be spent on ACEB. It is not cash, not a gift card you purchased, and not electronic money. It has no cash value, cannot be withdrawn, cannot be transferred to another person or account, and cannot be sold or exchanged.
2. Credit earned as a referral reward does not expire, and is spent under the same rules as any other credit on your balance. Those rules are set out in the Cashback Terms.
3. The program is operated by Loyalty Vault S.R.L. These Referral Terms form part of our Terms and Conditions. Anything not covered here — including governing law and how disputes are handled — is covered by the Terms and Conditions.
4. Taking part is free and optional, and you can stop at any time simply by not sharing your link.
5. You must have a registered ACEB account to take part.

2. Your referral link

Referral codes are created for your account automatically. You do not need to apply for one.

1. Your account is given a code based on your username and a randomly generated code. We may also issue you a custom code. Any of them work the same way.
2. Your link is our website address followed by your code as a ref parameter — for example, https://aceb.com/?ref=YOURCODE. Your codes and links are shown in your account under Referrals.
3. A code may carry an expiry date. An expired code no longer records referrals, and no reward arises from it.
4. Codes belong to your account and are personal to you. You may not sell, auction or trade a code, or present it as anyone else's.
5. We may withdraw or replace a code, for example where it is being misused or where it conflicts with a name we need to protect. Withdrawing a code does not affect referrals already recorded or rewards already earned.

3. Who counts as your referral

A referral is recorded at one moment only: when a new person creates an ACEB account after arriving through your link. This is the part of the program people most often misunderstand, so it is set out here in full.

1. The referral is recorded when the person registers — whether they register with an email address and password or through a social sign-in. It is not recorded when they visit the site, and not when they place an order.
2. Your code is remembered in your friend's browser for 30 days after they follow your link. If they register within that period, the referral is recorded. If they clear their cookies, switch browsers or use a different device before registering, the referral cannot be recorded.
3. A referral cannot be added afterwards. If someone already has an ACEB account, or registers without your link having been recorded, they cannot be linked to you later — whatever the reason, and however soon afterwards you tell us.
4. Each person can have only one referrer, permanently. If more than one link was followed, the first one recorded at registration is the one that counts.
5. You cannot refer yourself. Where we determine that accounts are operated by the same person, or are created to generate rewards rather than to buy from us, no reward is due.
6. Recording a referral does not by itself earn you anything. A reward only arises if the person then places a qualifying order, as described in sections 4 and 5.

4. The one-order rule

A reward can only ever arise from the first order the person you referred completes. There is one chance per person, and it is used up by that first order whatever the outcome.

1. You earn a reward when the first order your referral completes meets the minimum order value then in effect, and the program is enabled at that moment.
2. If that first completed order does not meet the minimum, or the program is suspended when it completes, no reward arises — and no reward arises from any of their later orders either. The one chance has been used.
3. You earn nothing from the second and any subsequent order the person places, in every case.
4. When a reward is paid to you on that first order, the person you referred does not earn cashback on it. Their cashback resumes normally from their second order onwards.
5. When no reward is paid to you, the person you referred keeps their cashback on that order as normal. This is explained from their side in the Cashback Terms.
6. There is no limit on how many different people you may refer. The one-order rule applies separately to each of them.

5. How the reward is calculated

The reward is a percentage of the value of your referral's first completed order.

1. The order value is converted to euro before the percentage is applied. Where the person paid part of the order with store credit, we use the exchange rate that was locked to their order at checkout. Otherwise we use an exchange rate obtained when the order completes.
2. The result is calculated in whole euro cents and rounded down.
3. The percentage and the minimum order value that apply are the ones in effect at the moment the order is completed. They are recorded on your reward at that moment and do not change afterwards, even if we later change them.
4. The reward is paid from us. It does not reduce anything the person you referred pays, and it is not taken from their order.
5. We do not share the identity of the person you referred, what they bought, or what they paid. You see the reward amount and the order reference only.

6. Current values

The values below are the ones currently in effect. They are what will be applied to a referral order completed today. Section 11 explains what happens when we change them.

If the program is shown as suspended, no new rewards are being created. Rewards already pending are unaffected.

7. Holding period and crediting

A reward is not credited to your balance immediately. It is held for a period after the order completes, so that the order can settle.

1. When the qualifying order completes, a pending reward is created with a maturity date. The length of the holding period in effect is shown in section 6.
2. Pending rewards are visible in your account under Referrals. They are not part of your spendable balance and cannot be used at checkout.
3. On the maturity date, the amount is added to your balance automatically and appears in your balance history. You do not need to claim it.
4. Crediting runs on a schedule, so the credit may appear shortly after the maturity date rather than at the exact moment. If a technical problem prevents crediting, the reward stays pending and is retried; the amount does not change.
5. Each qualifying order can produce at most one referral reward.

8. How you may promote your link

You are free to share your link with people you know, and to post it publicly. If you do post it publicly, the following rules apply — they exist because advertising law holds us responsible for how our referrers promote us.

1. You must make clear that you receive a reward. Whenever you recommend ACEB with your link in a public post, video, stream, review, forum comment or message, say plainly that you get something if people sign up — in the same place as the recommendation itself, not behind a link, not buried at the end, and not only in a profile or description.
2. You must not present yourself as ACEB or as speaking for us. Do not use our name, logo or branding in a way that suggests your post, page, account or website is official, and do not register names, handles or domains that would give that impression.
3. You must not spam. No unsolicited bulk email, text messages or direct messages; no posting where the site or group does not allow promotional content; no automated posting or comment spam. If you send anything by email or text, you must comply with the law that applies to it where you and the recipient are.
4. You must not bid on our brand. Do not run paid search or other paid advertising on ACEB's name, our trademarks or close variants of them, and do not use our brand as the destination display of a paid ad.
5. You must not misrepresent the offer. Do not state prices, availability, delivery times, cashback rates or referral terms that are not accurate, and do not promise anything on our behalf.
6. A reward must never be tied to a positive review. Do not offer anyone a share of your reward in exchange for writing a favourable review of ACEB, and do not write or arrange reviews that do not reflect a genuine experience.
7. Do not promote your link to children, or on services intended for them.
8. Where a referral was generated in breach of this section, we may cancel the pending reward and, if it is repeated, remove your account from the program.

9. Fair use

The program exists to bring us genuine new customers. We may act where it is used otherwise.

1. You may not create accounts for other people, register accounts yourself under other names or addresses, or arrange for accounts to be created in order to generate rewards.
2. You may not earn a reward from an order that is fraudulent, that is paid for with means the buyer is not entitled to use, or that results in a chargeback or payment dispute.
3. You may not exploit an error in our pricing, our rates or this program. If a reward is credited to you because of such an error, we may reverse it.
4. Where we reasonably believe this section has been breached, we may cancel pending rewards, adjust your balance, remove your account from the program, or close your account. We will act proportionately and, where we can, we will tell you why.
5. If you believe we have acted wrongly, contact us and we will review the decision.

10. Cancelled and refunded rewards

A reward follows the order it came from. If the order does not stand, neither does the reward.

1. If the order is refunded or cancelled while the reward is still pending, the pending reward is cancelled and will not be credited.
2. If, on the maturity date, the order is no longer in Completed status for any reason, the pending reward is cancelled instead of being credited.
3. We may cancel a pending reward that was created in error, that resulted from a technical fault, or that was earned in breach of these terms. Where we do this other than for the reasons above, we will tell you.
4. A reward that has already been credited to your balance is not automatically reversed. Where an order is refunded after its reward was credited, we may adjust your balance by the corresponding amount.
5. The person you referred is not charged for anything that is cancelled or adjusted here.

11. Changes to the program

We may change the program — including the percentage, the minimum order value and the holding period — or suspend or end it. Changes are never applied backwards.

1. A change applies only to orders completed after the change takes effect. Rewards you have already earned, including rewards that are still pending, are honoured at the values recorded when they were created.
2. Credit already on your balance is not affected by a change to the program.
3. Changes take effect when they are published on this page, and the current values in section 6 always reflect what is in effect now. Where a change materially reduces what you can earn, or where the program is suspended or ended, we will give reasonable notice before it takes effect.
4. We may change the program for reasons including a change in our costs or in the terms our suppliers and payment providers offer us, a change in the law or in what a regulator requires of us, the need to prevent abuse or fraud, or a change in how the program is designed to work.
5. Sharing a link does not reserve the terms in effect at the time you shared it. What applies is what is in effect when your referral's qualifying order completes.
6. Ending the program does not remove credit you have already earned, and does not affect rewards that were pending when the program ended.

12. Taxes

How a referral reward is treated for tax purposes depends on where you live and on your own circumstances.

1. A referral reward is earned for introducing a customer rather than as a discount on your own purchase, and some tax authorities treat that as reportable income. We cannot tell you how yours will treat it.
2. You are responsible for any tax that applies to what you earn under this program, and for reporting it where you are required to.
3. Where the law requires it, we may ask you for tax information and may report amounts to a tax authority. If we ask for information we need in order to pay you lawfully and you do not provide it, we may withhold the reward.
4. We do not give tax advice. If you are unsure, speak to a tax adviser.

13. Contact

If you have a question about a referral or a reward, contact us and we will look into it.

1. Write to support@aceb.com and include your referral code and, if you have it, the order reference shown on the reward.
2. You can see your codes and every pending reward in your account under Referrals. Credited rewards appear in your balance history.