In which countries can eMag Romania be used?
eMag Romania is valid in Romania.
How do I receive my gift card & how long does delivery take?
All gift cards are delivered digitally to the email address you provide at checkout—no shipping. Delivery is instant once payment is confirmed; in rare cases it can take up to few minutes.
Can I use multiple gift cards for one purchase?
Yes, you can combine multiple gift cards at checkout in most cases. Check the retailer's specific policy for details.
What if something goes wrong with my order?
If you encounter any issues, contact our support team immediately via email or live chat. We'll resolve any problems quickly.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all transactions.
What if I didn't receive my gift card?
Check your spam/junk folder. If it's not there, contact [email protected] and we'll resend it promptly.
Can I cancel or get a refund after ordering?
No. Once a digital code is delivered, it's non-refundable and non-returnable.
What if the code doesn't work?
We work with verified suppliers and test codes. If you believe a code is faulty, contact us immediately with screenshots and details and we'll investigate and resolve it quickly.
Do the gift cards expire?
Gift cards must be redeemed within 12 months from purchase. Unused codes beyond this period may become invalid and cannot be refunded or replaced.
Any terms & conditions I should know about?
[RO] Pentru utilizarea acestui voucher, va rugam sa verificati valabilitatea inscrisa pe acesta. Voucherul il puteti folosi conform termenilor si conditiilor emitentului, informatii pe care le gasiti disponibile aici: https://www.emag.ro/help/cardul-cadou/ Daca ai un card cadou sau un voucher activ, mai întai asigura-te ca ai citit conditiile de aplicare, conform mailului pe care l-ai primit, sau conform regulamentului campaniei de unde ai obținut acel cod. Pentru a folosi un cod eMAG: Adauga in cos produsele dorite; Adauga seria formata din 16 cifre sau codul personalizat in campul special din cosul de cumparaturi; Finalizeaza comanda. Conditiile de utilizare ale voucherului: Se poate folosi în perioada de valabilitate; Se poate utiliza pentru plata integrala sau parțiala a comenzilor cu produse vandute de eMAG sau de partenerii eMAG Marketplace (mai puțin Asigurari, Roviniete, Reincarcare Cartele, Monede si lingouri, metale pretioase, tutun); Daca suma voucherelor nu este integral utilizata, aceasta se va pierde, fara a o mai putea utiliza la o viitoare comanda. Daca totalul general al comenzii este 0 – selecteaza metoda de plata ramburs sau numerar in punctul de ridicare. Voucherul trebuie aplicat dupa ce au fost adaugate toate produsele in cos si vei obtine pe loc o reducere egala cu valoarea cardului. Codurile nu pot fi aplicate comenzilor cu produse de la furnizori din afara UE. [EN] To use this voucher, please check the validity written on it. You can use the voucher according to the terms and conditions of the issuer, information that you can find available here: https://www.emag.ro/help/cardul-cadou/ If you have an active gift card or voucher, first make sure you've read the application conditions, according to the email you received, or according to the rules of the campaign where you got that code. To use an eMAG code: Add the desired products to the cart; Add the 16-digit series or custom code in the special field in the shopping cart; Complete the order. Voucher conditions: It can be used during the validity period; It can be used for full or partial payment of orders with products sold by eMAG or eMAG Marketplace partners (less Insurance, Roviniete, Reloading Cards, Coins and bullion, precious metals, tobacco); If the voucher amount is not fully used, it will be lost, without being able to use it for a future order. If the overall total of the order is 0 – select the cash on delivery or cash payment method at the pick-up point. The voucher must be applied after all the products have been added to the cart and you will get a discount equal to the value of the card. The codes cannot be applied to orders with products from vendors that are outside the EU.