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Frequently Asked Questions
In which countries can Jtv.Com be used?
Jtv.Com is valid in United States.
How do I receive my gift card & how long does delivery take?
All gift cards are delivered digitally to the email address you provide at checkout—no shipping. Delivery is instant once payment is confirmed; in rare cases it can take up to few minutes.
Can I use multiple gift cards for one purchase?
Yes, you can combine multiple gift cards at checkout in most cases. Check the retailer's specific policy for details.
What if something goes wrong with my order?
If you encounter any issues, contact our support team immediately via email or live chat. We'll resolve any problems quickly.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all transactions.
What if I didn't receive my gift card?
Check your spam/junk folder. If it's not there, contact [email protected] and we'll resend it promptly.
Can I cancel or get a refund after ordering?
No. Once a digital code is delivered, it's non-refundable and non-returnable.
What if the code doesn't work?
We work with verified suppliers and test codes. If you believe a code is faulty, contact us immediately with screenshots and details and we'll investigate and resolve it quickly.
Do the gift cards expire?
Gift cards must be redeemed within 12 months from purchase. Unused codes beyond this period may become invalid and cannot be refunded or replaced.
Any terms & conditions I should know about?
By buying, accepting or using this Card, you agree to this summary of Terms and full Terms at (jtv.com/giftcard).Redeemable for purchases from JTV at (800) 619-3000 or jtv.com. Not redeemable for cash, unless law requires. Can’t be refunded, resold without approval, used to purchase other gift cards, or as payment on credit accounts or installments. Not replaceable. Doesn’t expire. No fee charged by America’s Collectibles Network Inc (Issuer), which can assign its obligations without recourse (such assignee will be sole obligator).