Frequently Asked Questions

ACEB is a digital platform where you can buy gift cards for top global brands and services using cryptocurrencies. All products are delivered instantly by email, and our secure crypto checkout ensures a smooth, anonymous shopping experience.

Yes. ACEB is operated by Loyalty Vault S.R.L., a legally registered company. We work with verified suppliers and deliver valid, region-matched codes instantly and securely.

We support Bitcoin, Ethereum, Litecoin, USDC, Solana, BNB, XRP, Polygon, Dogecoin, Bitcoin Cash, Tron and many more. Binance Pay and Wallet Connect are also supported.

Currently, ACEB is a crypto-exclusive store. This ensures faster transactions, lower fees, and increased privacy. We plan to support additional payment options in the future.

Most crypto payments confirm within a few minutes, depending on network congestion. You'll receive your gift card as soon as the payment is confirmed.

All gift cards are delivered digitally to the email address you provide at checkout. There's no shipping – everything is instant.

Delivery is typically instant after your payment is confirmed. In rare cases, it may take up to few minutes.

Each gift card is region-specific. Before buying, make sure the brand and product match your country or intended usage region.

Gift cards must be redeemed within 12 months from the purchase date. Unused codes beyond this period may become invalid and cannot be refunded or replaced.

No. Once delivered, gift cards are non-refundable and non-returnable, as the codes are digital and instantly owned by the buyer.

Please check your spam folder. If it's not there, contact our support team at support@aceb.com and we'll assist you promptly.

We test all codes and work with top suppliers. If you believe you received a faulty code, contact us right away. Include screenshots and relevant details, and we'll investigate and resolve it quickly.

No. We only require your email to send the gift card. No login, no personal data – just fast, secure purchases.

Yes. We collect minimal data (just your email) and never share or sell it. All transactions are encrypted and processed securely.

You can reach us through the Contact page on our website or directly via email at support@aceb.com. We typically respond within 24 hours.

Currently, our support is available in English. We're working to add more languages soon.